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General Shipping Policies

HOLD FOR THE HOLIDAYS SHIPPING DATES

Hold for the Holidays is a great way to ensure that you get exactly the items you want, at just the right time. Order your items now, and we'll ship them later, so that they arrive a few days before Hanukkah or Christmas. When your items arrive, you'll have just enough time to put the finishing touches on your special gifts. Items ordered for Hanukkah or Christmas will ship out on the following dates:

Hanukkah: November 25th

Christmas: December 11th

HANUKKAH SHIPPING DEADLINES
For Hanukkah delivery, order by 12:00 pm on the following dates:

DECEMBER
		1	2	3	4 Deadline for UPS Ground	5
6	7	8 Deadline for UPS 3 Day Select	9 Deadline for UPS 2 Day Air	10	11 Hanukkah Begins at Sundown	12

*May be delivered late into the evening of Hanukkah Eve.

CHRISTMAS SHIPPING DEADLINES
For Christmas delivery, order by 12:00 pm on the following dates:

DECEMBER
13	14	15	16	17 Deadline for UPS Ground	18	19
20	21 Deadline for UPS 3 Day Select	22 Deadline for UPS 2 Day Air	23	24 Christmas Day	25	26

*May be delivered late into the evening of Christmas Eve.

FREE SHIPPING OVER $65

Oompa Toys is pleased to offer free Ground Shipping for most orders $65 or more. Please note that the order total must be $65 or more after all discounts, promotions and coupons are applied. Tax (if applicable) does not count towards free shipping. Also, some products have oversized surcharges and do not qualify for free shipping.

Shipping prices for Three Day Select and Two Day Express are based on order total and appear during checkout.

SHIPPING METHOD

Orders that ship via Standard Ground typically arrive within 5-10 business days. Oompa Toys does not guarantee a specific arrival date or time frame with this shipping method. Please note: Third-party carriers or freight forwarding companies are not allowed for any order pick-ups. Gift wrapping may add one additional day of processing time to orders.

OVERSIZED ITEMS

Items such as bookcases, shelves, and other extra heavy or bulky items are considered oversized by our shipping carriers and a surcharge may apply. If an item does require a shipping surcharge, the amount is stated within the item's product descriptions. Shipping surcharges are applied in addition to regular shipping fees.

PO BOXES

Oompa Toys does not ship to PO Boxes.

HAWAII, ALASKA, PUERTO RICO, GUAM, APO/AFO

Orders shipping outside the contiguous United States such as Hawaii, Alaska, US Military addresses, Puerto Rico and Guam are initially assessed a $15 flag fee. Please note that this may not be the full cost of shipping. If your order requires a greater shipping fee than $15, you will be contacted by a customer service representative with the exact shipping cost for your approval. Military shipments are considered international by the USPS and require customs forms and special handling.

ORDER TIMEFRAMES

While we do strive to ship most orders within 24 hours, we do occasionally have delays. For guaranteed shipment dates, please select either 2nd Day Air or 3 Day Select and place the order by 12 pm CST Monday through Friday. The order will ship the same day. Orders placed on Saturday, Sunday or a recognized holiday with 2nd Day Air or 3 Day Select as the shipping method will ship the next business day. Gift wrapping may delay the shipping of all orders, including those shipped via 2nd Day Air or 3 Day Select, by one business day. Oversized and overweight items may incur shipping surcharges. If this is the case, the additional shipping charge will appear within the product description. Gift wrapping may add one additional day of processing time to orders.

INCORRECT SHIPPING ADDRESSES

Oompa Toys does not assume responsibility for orders with incorrect shipping addresses. Orders with incorrect shipping addresses may be re-routed by UPS or returned to Oompa as undeliverable. If the shipment is re-routed by UPS a $10.00 UPS charge is assessed to the billing party. The billing party is also responsible for any additional shipping fees.

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Can't decide what to get that special child? Keep the options open and easy with The Oompa Toys Gift Card. Or E-mail a personalized electronic gift certificate for immediate delivery.

Click here to view them all!

We're proud of the wonderful job our team does when it comes to gift wrapping orders. You can trust that we'll do our best to make your gift look special.

Click here for details >

(Order must be placed by 12 p.m. CST on these dates)

December 17th (UPS Ground)
December 21st (UPS 3Day Select)
December 22nd (UPS 2Day Air)

(Order must be placed by 12 p.m. CST on these dates)

December 4th (UPS Ground)
December 8th (UPS 3Day Select)
December 9th (UPS 2Day Air)

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WE HOPE THIS HELPS!

If not, please feel free to contact us. We're happy to be of service. You can reach us via our toll free number during our hours of 8:30am - 6pm CST Monday through Friday or any time via e-mail!

TELEPHONE:
888.825.4109 (within the continental US)
608.260.2620 (outside the continental US)

CLICK HERE TO E-MAIL US
We make every effort to respond within one business day or less!