Is your order missing an item? If the item is small, please check the entire box, down to the bottom and under
the packing peanuts or air bags. Smaller items tend to shift to the bottom of the box during shipping. Did your order
contain multiple items - one of them large? If so, we likely shipped the order in two separate boxes and the larger item
may arrive separately.
For orders that shipped via Standard Ground, please allow the entire estimated time in transit for your entire order to arrive.
The estimated time in transit can be found here).
If this time has passed and you still haven't received the missing item, please contact us.
We will reship the missing item. In rare cases we'll issue a refund to the billing credit card if the item is no longer available.
WE HOPE THIS HELPS!
If not, please feel free to contact us.
We're happy to be of service. You can reach us via our toll free number during our hours of 9:30AM - 5:30PM EST Monday through Friday or any time via e-mail!
TELEPHONE:
855.326.2229 (within the continental US)
847.749.3575 (outside the continental US)
CLICK HERE TO E-MAIL US
We make every effort to respond within one business day or less!
