New and Old Ways to Chat
May 6th, 2008
Have you seen our new chat feature? Check the upper left hand corner of our webpage. There’s our chat button. With a click of a mouse, you can contact one of our knowledgeable, friendly Customer Service Representatives without even having to pick up a phone.
Speaking of phones and chatting, I got to thinking about my grandma, who passed away a few years ago. She and my grandpa lived on Washington Island, a small community off the tip of Door County in Lake Michigan. She was the switchboard operator for the Island up until the late 1950’s or early 1960’s, when they got a direct-dial phone system. The switchboard was in her house, and she was responsible for relaying calls pretty much 24/7. The technology has changed, but even then the world operated around the clock. Her switchboard is now housed in the Jacobsen Museum.
I still remember the telephone on my grandma’s wall. It had an earpiece and a crank, and no dial (or for you really young people, no touch pad.) I called it a “Timmy and Lassie” phone because it looked like the one Timmy used on the TV show “Lassie.”
No matter how technologically savvy we all become, we’ll still value the human component to our online shopping experience. I won’t be here to answer your chat 24/7 like my grandma, but I’ll be logged in to chat frequently along with our other Customer Service Reps. Feel free to click in anytime. We’ll be happy to give you information and suggestions, or if you want, we can simply chat.
-Erin


















