Once orders are submitted, they cannot be altered. However, it is possible to cancel if the
status of the order is "New."
After you place your order, you will receive an email from us entitled "Oompa Toys Online Order #__________." At the bottom of the email, there will be a line that says "You may track this order at" followed by a link. This link will take you to the invoice for your order. If your order can still be canceled, you will see a link that says "Need to cancel this order? Cancel Now." Clicking on this link will cancel your order.
If your order has already been processed or shipped, you will not be able to cancel your order, and you will not see a Cancel Now link.
If you no longer want a shipped order (or an item within your order) please visit
our Returns & Exchanges section.
WE HOPE THIS HELPS!
If not, please feel free to contact us.
We're happy to be of service. You can reach us via our toll free number during our hours of 8:30am - 6pm CST Monday through Friday or any time via e-mail!
TELEPHONE:
888.825.4109 (within the continental US)
608.260.2620 (outside the continental US)
CLICK HERE TO E-MAIL US
We make every effort to respond within one business day or less!
