We want you to be entirely satisfied with purchase made at Oompa Toys. If you're not happy we welcome your return or exchange within 30 days of the original order date as long as the following criteria are met:
- The toy(s) were purchased from Oompa Toys.
- The toy(s) is new and unused with no signs of wear or use.
- Any dolls or stuffed animals have all the original tags attached.
- Any dollhouses, tricycles or play kitchens have not been assembled.
Did you receive a damaged or defective item? Click here for instructions.
THE RETURN/EXCHANGE PROCESS
1. USE THE "RETURN/EXCHANGE FORM"
Shipments from Oompa Toys are packaged with a customized "Return/Exchange Form". Simply fill out the form and enclose it with your shipment.
If you don't have the original "Return/Exchange Form", please contact us. We'll be happy to e-mail, mail or fax you another.
2. SEND US YOUR RETURN
For your protection and to help ensure you get a full refund, we recommend the following:
3. GET A REFUND OR STORE CREDIT
- 1-2 weeks upon receipt and inspection Oompa Toys will issue a refund of the purchase price paid less any coupons, point discounts, shipping charges and gift wrapping fees, if applicable.
For example, if you return an item that is $20 and used a 10% off coupon, $18 will be refunded. Additionally, if the merchandise being returned causes the original order total to fall below $65, the value of our Free Shipping promotion will be deducted. The value of our Free Shipping promotion is $4.95.
- The original purchasing credit card is issued a refund within 5 business days of receipt of product(s). It typically takes 1-5 additional business days for the refund to post or appear on a credit card statement.
- Items received as gifts are eligible for store credit or item exchange.
- Shipping and gift wrapping charges are not refundable unless there was an error on our part.
- If the order being returned took advantage of a promotion, i.e., free shipping or a coupon, the value of the promotion will be deducted from the refund. The value of Oompa Toys' Free Ground Shipping for orders over $65 is $4.95.
- Refused shipments/orders will be assessed a 10% restocking fee, the cost of return shipping, or both at the discretion of Oompa Toys. The assessment will be deducted from the refund amount.
WE HOPE THIS HELPS!
If not, please feel free to contact us.
We're happy to be of service. You can reach us via our toll free number during our normal business hours of 8:30AM -5PM CST Monday through Friday or any time via e-mail!
TOLL FREE:
888.825.4109 (within the continental US)
608.260.2620 (outside the continental US)
CLICK HERE TO E-MAIL US
We make every effort to respond within one business day or less!
