SHIPPING POLICY We ship via UPS and USPS from St. Louis, MO. When you order by 4:00 PM eastern time on a business day, most orders ship the same day. Please note that some items, including those shipped directly from the manufacturer, will take longer to ship; ship times for these products will be noted directly on the product detail page. Customized products such as growth charts with personalized names will ship within 10 business days. The following situations may result in delayed shipping: 1) incorrect address, 2) payment delay or issue, 3) UPS or USPS failure to deliver e.g. severe weather conditions, 4) any changes made to the order after submitting. Whenever, possible we will ship all of your products together in one box. However, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your Oompa.com account and see more than one tracking number listed for your order, expect to receive separate packages. Note that gift cards are shipped separately. U.S. SHIPPING OPTIONS (WITHIN THE 50 STATES) **ECONOMY GROUND - CONTINENTAL US FREE SHIPPING is available for orders $65.00 or more shipping within the Continental U.S. Please note that the sub-total of your order must be $65.00 or more AFTER discounts such as coupons and FunBuxx to qualify for our free shipping promotion. Orders under $65 will ship Economy Ground for a $5.95 FLAT FEE. Your order will be shipped via USPS First Class Mail, USPS Priority Mail, or UPS at our discretion and delivered within 1 - 5 business days based on the destination location. **ECONOMY GROUND - ALASKA AND HAWAII FREE SHIPPING is available for orders $150.00 or more. Please note that the sub-total of your order must be $150.00 or more AFTER discounts such as coupons and FunBuxx to qualify for our free shipping promotion. Orders under $150.00 will ship Economy Ground for a $12.95 FLAT FEE. Your order will be shipped via USPS Parcel Post, USPS First Class Mail, USPS Priority Mail, or UPS at our discretion and usually delivered within 10 business days based on the destination location. Please note, however, that we cannot guarantee the transit time which may be significantly longer than 10 days. If your order is time sensitive, we suggest selecting our Upgraded Ground shipping service. Please note that some larger items are not available for shipment to Alaska or Hawaii. **UPGRADED GROUND is available for orders shipping within the Continental U.S., Alaska, and Hawaii. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship via UPS and delivered within 1 - 5 business days based on the destination location. Please see the UPS zone map below for an ESTIMATE of transit times to these locations. **3-DAY QUICK-SHIP is available for orders shipping within the Continental U.S only. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship via UPS and delivered within 3 business days for orders received by 4:00 PM eastern time. For example, if you place an order on Monday before 4:00 PM eastern time, you will receive your order on Thursday. If you place an order on Monday after 4:00 PM eastern time, you will receive your order on Friday. Please keep in mind that Saturday, Sunday, and major holidays do not count as business days. **2-DAY QUICK-SHIP is available for orders shipping within the Continental U.S only. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship via UPS and delivered within 2 business days for orders received by 4:00 PM eastern time. For example, if you place an order on Monday before 4:00 PM eastern time, you will receive your order on Wednesday. If you place an order on Monday after 4:00 PM eastern time, you will receive your order on Thursday. Please keep in mind that Saturday, Sunday, and major holidays do not count as business days. **OVERNIGHT shipping is available for orders shipping within the Continental U.S only. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship via UPS and delivered in 1 business day for orders received by 4:00 PM eastern time. For example, if you place an order on Monday before 4:00 PM eastern time, you will receive your order on Tuesday. If you place an order on Monday after 4:00 PM eastern time, you will receive your order on Wednesday. Please keep in mind that Saturday, Sunday, and major holidays do not count as business days. INTERNATIONAL & U.S. TERRITORIES & PROTECTORATES SHIPPING OPTIONS APO, FPO, AND DPO SHIPPING OPTIONS We apologize for the inconveninece, but we are currrently unable to ship to APO, FPO, and DPO locations. We are working very hard to offer this service. Please stay tuned!
MyUS.com is Oompa's preferred partner for international package forwarding to more than 200 countries and territories outside the U.S. MyUS.com provides customers with a private U.S. mailing address. Once a U.S. address is received, the customer simply places an order on Oompa.com using their MyUS.com address for their shipping address. All Oompa orders shipping to MyUS.com addresses are shipped and billed according to our standard domestic shipping rates for each service described above. Oompa will ship the order domestically to MyUS.com's warehouse where MyUS.com consolidates and forwards. MyUS.com will consolidate orders from multiple stores, minimize dim weight, provide free customs documentation, and hand deliver your order via premium DHL and Fedex courier express or even via the USPS if you prefer. YOU WILL BE CHARGED DIRECTLY BY MYUS.COM FOR INTERNATIONAL SHIPPING. Please visit MYUS.COM for more information.
TRACKING YOUR ORDER
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.
FINDING YOUR BOX
If the tracking information ships the order has been delivered, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please email support@oompa.com or phone us at 855.326.2229. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or carrier may have lost.
IF YOU'RE NOT HOME
It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable", you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.