WHAT IS OOMPA'S RETURN POLICY?

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 90 days of the sale date as detailed below. We ask that the product is not used or expired, is in the same condition you received it, and is in the original undamaged box and/or packaging with all warranties, instructions, etc. intact.

  • For Items You Purchased: We will issue a full refund to the credit card used at purchase. If for some reason we cannot issue a refund to the credit card used at purchase, we will send a check to the purchaser at the billing address provided at purchase.
  • For Items You Received As A Gift: We will issue a store credit in the form of an electronic gift card.
  • For Items That Are Defective Or Damaged: If the return is due to a defective product or error on our part, please contact us at support@oompa.com or 855-326-2229 so we can figure out what went wrong and make it right.


HOW DO I RETURN A PRODUCT?

To return any item(s), please pack the item and include the original packing slip. You can use the original box the item was shipped in if the size is appropriate. Please send the item to the following address:

 

Oompa Toys

ATTN: Returns

3035 Huntington Drive

Arlington Heights, IL 60004

 

HOW WILL MY REFUND OR STORE CREDIT BE CALCULATED?

Your refund will be calculated based on the price paid minus any coupons, Loyalty Points discounts, shipping charges, and gift wrapping fees if applicable. Additionally, if the merchandise returned causes the original order subtotal to fall below the threshold of a free shipping promotion, applicable shipping charges will be deducted from the refund amount.

WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?

You will receive a refund (for items you purchased) or store credit (for items received as gifts) within 5 business days of receipt of your returned merchandise.