SHIPPING SERVICE RATES & DETAILS
|Within Continental USA||STANDARD
USPS, FEDEX, or UPS
2-8 Business Days*
$7.95 for Orders Under $99
First Night Of Hanukkah: Order By 11/27 - 2pm
Christmas: Order by 12/16 - 2pm
UPS or USPS Priority Mail
2-4 Business Days
First Night Of Hanukkah: Order By 12/01 - 2pm
Christmas: Order by 12/19 - 2pm
UPS or USPS Express
1-3 Business Days
First Night Of Hanukkah: Order By 12/02 - 2pm
Christmas: Order by 12/22 - 2pm
|Alaska, Hawaii, and other US Territories***||STANDARD
USPS Priority Mail
USPS Priority Mail International
|Other International Destinations||INTERNATIONAL
USPS Priority Mail International
*Please note that some items, including those shipped directly from the manufacturer, may take longer to ship. Customized products such as growth charts with personalized names will ship within 10 business days.
**Sub-total of order must be greater than or equal to $99 after discounts/coupons are applied.
***Includes Alaska, Hawaii, APO/FPO/DPO, Puerto Rico, Virgin Islands, Marshall Islands, Guam, American Samoa, Federal States Of Micronesia, and Northern Mariana Islands
FREQUENTLY ASKED QUESTIONS
HOW DO I TRACK MY ORDER? When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE? If the tracking information ships the order has been delivered, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
We also suggest that you call or visit your local post office with the tracking number and speak to the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.
If there is no tracking information, or the tracking information shows the item was returned to us, please email firstname.lastname@example.org or phone us at 844.883.3300. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.
WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE? It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable", you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
WHY IS MY PACKAGE LATE?
The following situations may result in delayed shipping:
WILL EVERYTHING SHIP TOGETHER?
Whenever, possible we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your Oompa.com account and see more than one tracking number listed for your order, expect to receive separate packages.
HOW ARE GIFT CARDS SHIPPED?
All gift cards are shipped electronically.
WILL MY PACKAGE BE DELIVERED ON SATURDAY?
There is typically no delivery on Saturday.