WE ARE MOVING TO A NEW WAREHOUSE!

SOME ORDERS MAY NOT SHIP UNTIL WEDNESDAY, APRIL 9TH

  

FREE SHIPPING ON ORDERS OVER $99 WITHIN THE CONTINENTAL U.S!

 

FLAT RATE ECONOMY GROUND is available for orders shipping within the Continental U.S for $7.00. Your order will be shipped within 24 hours via USPS First Class Mail, USPS Priority Mail, FEDEX, or UPS at our discretion and delivered within 1 - 5 business days based on the destination location. There is typically no Saturday delivery. 

UPGRADED GROUND is available for orders shipping within the Continental U.S., Alaska, and Hawaii. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship within 24 hours via FEDEX or UPS and delivered within 1 - 5 business days based on the destination location. There is typically no Saturday delivery.

3-DAY QUICK-SHIP is available for orders shipping within the Continental U.S only. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship via FEDEX or UPS and delivered within 3 business days for orders received by 12:00 PM eastern time. For example, if you place an order on Monday before 12:00 PM eastern time, you will receive your order on Thursday. If you place an order on Monday after 12:00 PM eastern time, you will receive your order on Friday. Please keep in mind that Saturday, Sunday, and major holidays do not count as business days. There is typically no Saturday delivery. For orders over 10lbs you will need to call us for a shipping quote.

2-DAY QUICK-SHIP is available for orders shipping within the Continental U.S only. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship via UPS, FEDEX or USPS and delivered within 2 business days for orders received by 12:00 PM eastern time. For example, if you place an order on Monday before 12:00 PM eastern time, you will receive your order on Wednesday. If you place an order on Monday after 12:00 PM eastern time, you will receive your order on Thursday. Please keep in mind that Saturday, Sunday, and major holidays do not count as business days. There is typically no Saturday delivery.  For orders over 10lbs you will need to call us for a shipping quote.

OVERNIGHT shipping is available for orders shipping within the Continental U.S only. Shipping cost is based on weight and zip code and will be calculated at checkout. Your order will ship via UPS, FEDEX or USPS and delivered in 1 business day for orders received by 12:00 PM eastern time. For example, if you place an order on Monday before 12:00 PM eastern time, you will receive your order on Tuesday. If you place an order on Monday after 1:00 PM eastern time, you will receive your order on Wednesday. Please keep in mind that Saturday, Sunday, and major holidays do not count as business days. There is typically no Saturday delivery.  For orders over 10lbs you will need to call us for a shipping quote.

ORDERS SHIPPING OUTSIDE THE US require up to 5 additional days for processing. Shipping cost is based on weight and destination and will be calculated at checkout. Your order will ship via UPS or FEDEX. 

Please note that some items, including those shipped directly from the manufacturer, may take longer to ship. Customized products such as growth charts with personalized names will ship within 10 business days. The following situations may result in delayed shipping:

  • Incorrect address
  • Payment delay or issue
  • UPS or USPS failure to deliver e.g. severe weather conditions
  • Any changes made to the order after submitting.

Whenever, possible we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your Oompa.com account and see more than one tracking number listed for your order, expect to receive separate packages. Note that all gift cards are shipped electronically.

HOW DO I TRACK MY ORDER? When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.

WHAT IF I HAVEN'T RECEIVED MY PACKAGE?If the tracking information ships the order has been delivered, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please email support@oompa.com or phone us at 855.326.2229. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or carrier may have lost.

WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE? It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable", you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.