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WHAT IS OOMPA'S RETURN POLICY?

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 90 days of the sale date for a refund of your purchase price (less shipping and any applied discounts).

Items returned between 90 and 365 days of purchase date are eligible for store credit.

To receive a refund or store credit, returned item(s) must be in new, unused condition, in the original undamaged box and/or packaging with all tags, warranties, and instructions intact.

For Items You Purchased: We will issue a full refund to your original form of payment for items returned within 90 days of sale date. If for some reason we cannot issue a refund to the credit card used at purchase, we will send a check to the purchaser at the billing address provided at purchase.

For Items Returned Between 90 and 365 Days: Store credit will be issued in the form of an electronic Gift Card.

For Items Received as a Gift: We will issue a store credit in the form of an electronic Gift Card. Please include the email address to which you would like the gift card issued with your return.

For Items That Are Defective or Arrived Damaged: If the return is due to a defective product or error on our part, please contact us at hello@oompa.com or 844.883.3300 so we can figure out what went wrong and make it right.

If an item is returned and the packaging is damaged or missing any labels, instructions, or pieces, a 25% restocking fee may be deducted from the refund or credit.

HOW DO I RETURN A PRODUCT?

To return any item(s), please pack the item and include the original packing slip. You can use the original box the item was shipped in if the size is appropriate. Please send the item to the following address:

Oompa Toys - Returns
3 Gordon Dr.
Rockland, ME 04841

HOW WILL MY REFUND OR STORE CREDIT BE CALCULATED?

Your refund will be calculated based on the price paid minus any coupons, Loyalty Points discounts, shipping charges, and gift wrapping fees if applicable. Additionally, if the merchandise returned causes the original order subtotal to fall below the threshold of a free shipping promotion, applicable shipping charges will be deducted from the refund amount.

WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?

You will receive a refund (for items you purchased) or store credit (for items received as gifts) within five (5) business days of receipt of your returned merchandise.

STILL HAVE QUESTIONS?

Email us at hello@oompa.com or give us a call at 1-844-883-3300.