Frequently Asked Questions

Joining is easy and free. Simply create an Oompa account or use your existing one! 

NEW CUSTOMERS: please click on the JOIN NOW button above and follow the prompts. 

CUSTOMERS WITH AN EXISTING ACCOUNT: You are all set! LOG IN to start earning Star Coins and to check your Star Coins balance. 

Play Points are earned by purchasing our products online. Earn 1 Play Point for every $1 spent on products (tax & shipping excluded). You will also occasionally receive email invitations to earn 20 coins by reviewing products you have purchased.

LOG IN using the email address associated with your account. At checkout, a slider icon will appear displaying your Play Points balance. Simply adjust the slider to apply as many, or as few Play Points as you’d like. You must be logged in with the email associated with your account to see and redeem points.

Our Customer Care staff can not access Play Points accounts when taking orders over the phone. Play Points can only be earned and redeemed when making a purchase online.