Shipping Guidelines, Rates, and Policy
Office Closure and Holiday Shipping
Our offices will be closed from December 24 at noon EST through Sunday, January 3 so that our employees can enjoy some time with their families after a very busy holiday season. But our website never sleeps and orders will continue to be shipped as normal!
If you a looking for a package that has still not been delivered, please note that our deadline for placing orders via Standard Shipping for expected delivery by December 24 was on December 10.
As has been reported widely in the media, there have been numerous nationwide and regional delays with all carriers due to COVID, weather delays, and a record number of parcels being shipped this year.
If you placed your ordered after December 10 and chose an upgraded shipping method, please know that your order received rush handling to leave our warehouse within 24-48 hours. These shipments may still be subject to delivery delays for reasons beyond the control of our company or our carriers.
Some larger items shipped from locations other than our warehouse in Maine may take longer. Please read product descriptions carefully for shipping exceptions.
Returns will be accepted through January 31 for holiday purchases.
Once you have received a shipping notification with a tracking number, please allow up to one business day for your tracking number to become active with the carrier.
We will reopen Monday morning, January 4 at 9:00 a.m. EST. If you need help, If you need help, please contact Customer Care for support and we will respond to you as soon as possible.
Thank you for your support and your understanding. Stay safe and be well!
Within the 48 Contiguous USA
*IMPORTANT NOTES: Oompa Toys is pleased to offer FREE Standard Shipping on all orders of $99 or more, within the 48 contiguous United States. To qualify for FREE SHIPPING, please note that your order must total $99 after all discounts or promotions are applied, and must be paid online or by phone at time of order.
Purchase orders from institutions that are invoiced do not qualify for free shipping, and will be billed 10% of the order total, or a minimum of $10.95 for shipping and handling.
Shipping Outside the 48 Contiguous USA
HAWAII, ALASKA, PUERTO RICO, GUAM, APO/AFO
Please note that until further notice, because of the Covid-19 crisis, we are temporarily unable to ship orders internationally, other than to Canada. We apologize for any disappointment!
Oompa ships internationally. Orders can be placed online to many countries, including Canada, Mexico, the UK and EU, Australia, New Zealand, South America, China, and Thailand. If your shipping destination does not appear in the drop-down menu at checkout, please contact us with a list of items you wish to order for a shipping quote.
Please note that many large, heavy, and oversized items cannot be shipped internationally. Please read product descriptions carefully for exceptions.
International customers should choose PayPal as their payment method.
International shipments are shipped via US Postal Service Priority Mail International.
Rates are based on weight and shipping costs and options will be calculated at checkout. If the actual cost to ship an order to an international destination exceeds the shipping rate charged, we reserve the right to collect additional shipping fees or cancel and refund any order at our sole discretion.
While in most cases delivery will be sooner, please allow up to 2-4 weeks for delivery of orders outside of the U.S. or Canada via Flat Rate Shipping. International shipments may be held at customs in the destination country for various periods of time over which we have no control.
International shipments are labeled as "Merchandise" and may be subject to import fees (at the cost of the buyer). We cannot predict if such fees will be assessed, or how much they will be. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order.
Though tracking numbers are provided for all shipments, status updates beyond the United States are only available for select countries. For more information, please click here to review the list of eligible countries.
Oompa Toys assumes no responsibility for lost or delayed international shipments.
FREQUENTLY ASKED QUESTIONS
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.
CAN I PICK UP MY ORDER AT YOUR STORE?
During the Covid-19 crisis, our store and warehouse are closed to the public. There is no store pick-up available at this time, but we are happy to ship orders from our local customers to your home.
WHAT SHIPPING METHODS DOES OOMPA USE?
Oompa ships via the U.S. Postal Service, UPS, or FedEx depending on weight and destination.
WHAT IF I HAVE A P.O. BOX?
If you have a P.O. box, please include both your P.O. box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method used.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
NOTE: Please allow an extra time for the processing your order during this critical time of the COVID-19 pandemic.
Most orders are processed and shipped within 1-2 business days and will arrive within 3-10 days after shipping with standard shipping service, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please contact us if you would like an estimate of when your package will arrive.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
To ensure the fastest delivery, please choose EXPEDITED SHIPPING at checkout to receive your order within 2-3 business days.
If you need your package by a specific date, please leave a note in the "Comments" section when checking out, and be sure to select a shipping upgrade if necessary.
HOW LONG DOES IT TAKE TO RECEIVE LARGE ITEMS?
Please allow extra time to receive your order of large items during this critical time of the COVID-19 pandemic.
Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Items that ship directly from the manufacturer are indicated as such in the item description. Generally, allow 2-3 weeks for delivery of these items, unless otherwise noted.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE?
If the tracking information indicates that your order was delivered but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
If your order was shipped via US Postal Service:
We suggest that you call or visit your local post office with the tracking number and ask to speak with the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.
The sooner you speak to the postmaster, the better. The more time that passes, the harder it will be for the carrier to remember the delivery details.
If your order was shipped UPS or Fedex:
Call UPS at 800-742-5877 or Fedex at 800-GO-FEDEX with the tracking number to report non-receipt of package so that an investigation can be started.
If there is no tracking information, or the tracking information shows the item was returned to us:
Please email email@example.com or phone us at 844.883.3300. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.
WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE?
It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
WHY IS MY PACKAGE LATE?
The following situations may result in delayed shipping:
- Incorrect address
- Payment delay or issue
- UPS or USPS failure to deliver e.g. severe weather conditions
- Any changes made to the order after submitting.
WILL EVERYTHING SHIP TOGETHER?
Whenever, possible we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your Oompa.com account and see more than one tracking number listed for your order, expect to receive separate packages.
WHAT HAPPENS IF I ENTER THE INCORRECT SHIPPING ADDRESS?
Oompa Toys does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.
HOW ARE GIFT CARDS SHIPPED?
All gift cards are sent electronically by email and can be printed out or forwarded to your recipient by email. If you don't see the Gift Card in your inbox, please check your Spam, Junk and/or Promotions folder.
WILL MY PACKAGE BE DELIVERED ON SATURDAY?
The U.S. Postal Service and Fedex deliver on Saturdays. UPS does not. Please check your shipping confirmation to see what method was used to ship your package.