Shipping Guidelines, Rates, and Policy
Please see the below map for estimates for standard shipping within the 48 contiguous United States. This map is based on UPS estimates from our warehouse in Rockland, ME. These are estimates only. Feel free to give us a call at 1.844.883.3300 for more specific delivery information.
|Within 48 Contiguous USA||
$5.95 for orders $0.00 to $15.00
$7.95 for orders $15.01 to $50.00
$10.95 for orders $50.01 to $99.00
FREE SHIPPING for orders Over $99.00
UPS or USPS Priority Mail
2-4 Business Days
|$14.95 flat rate|
UPS or USPS Express
1-3 Business Days
|$29.95 flat rate|
|Alaska, Hawaii, and other US Territories***||STANDARD
|Calculated at Checkout|
|CANADA USPS||Calculated at Checkout|
Other International Destinations
|INTERNTIONAL USPS||Calculated at Checkout|
*Please note that some items, including those shipped directly from the manufacturer, may take longer to ship. Customized products such as growth charts with personalized names will ship within 10 business days.
**Sub-total of order must be greater than or equal to $99 after discounts/coupons are applied.
***Includes Alaska, Hawaii, APO/FPO/DPO, Puerto Rico, Virgin Islands, Marshall Islands, Guam, American Samoa, Federal States Of Micronesia, and Northern Mariana Islands
INTERNATIONAL ORDERS: International shipments are shipped via US Postal Service Priority Mail International.
In most cases our Flat Rate International Shipping rate is an economical choice, but if you have a small, lightweight order, please contact us for a shipping quote. We may be able to ship your order via First Class International Mail less expensively.
While in most cases delivery will be sooner, please allow up to 2-4 weeks for delivery of orders outside of the U.S. or Canada via Flat Rate Shipping. International shipments may be held at customs in the destination country for various periods of time over which we have no control.
International shipments are labeled as "Merchandise" and may be subject to import fees (at the cost of the buyer). We cannot predict if such fees will be assessed, or how much they will be. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order.
Though tracking numbers are provided for all shipments, status updates beyond the United States are only available for select countries. For more information, please click here to review the list of eligible countries.
If the actual cost to ship an order to an international destination exceeds the shipping rate charged, we reserve the right to collect additional shipping fees or cancel and refund any order at our sole discretion.
APO/AFO ADDRESSES: We cannot estimate delivery times to APO/AFO addresses, which can vary by country. Please allow extra time when shipping to an APO/AFO address.
Oompa Toys assumes no responsibility for lost or delayed international shipments.
FREQUENTLY ASKED QUESTIONS
HOW DO I TRACK MY ORDER? When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE? If the tracking information ships the order has been delivered, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
We also suggest that you call or visit your local post office with the tracking number and speak to the postmaster. The postmaster can ask the carrier where the package might have been left. We do not recommend calling the 800 number for the USPS. Usually a Google search will help you find the local phone number for your post office, but going in person is best.
If there is no tracking information, or the tracking information shows the item was returned to us, please email firstname.lastname@example.org or phone us at 844.883.3300. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.
WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE? It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
WHY IS MY PACKAGE LATE?
The following situations may result in delayed shipping:
- Incorrect address
- Payment delay or issue
- UPS or USPS failure to deliver e.g. severe weather conditions
- Any changes made to the order after submitting.
WILL EVERYTHING SHIP TOGETHER?
Whenever, possible we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your Oompa.com account and see more than one tracking number listed for your order, expect to receive separate packages.
HOW ARE GIFT CARDS SHIPPED?
All gift cards are shipped electronically.
WILL MY PACKAGE BE DELIVERED ON SATURDAY?
There is typically no delivery on Saturday.